Online orders are carefully packed and shipped from our Berkeley or Oakland shops within 2–3 business days. Tracking information will be emailed once your order ships.

We want you to love your Koraa finds! If something isn't quite right, we accept returns and exchanges on unused, unwashed items with original tags and proof of purchase.

Return windows: 30 days for regular-priced items and 15 days for sale items.

Returns and exchanges are welcome in-store or by mail. For online requests, please contact us using the form below.

Original shipping fees are non-refundable, and customers are responsible for return shipping. For exchanges, Koraa covers standard shipping for the replacement item. If your order arrives damaged or incorrect, we'll cover all shipping costs. All returned items must be unused, unwashed, and have original tags attached.

Questions? Email us at hello@koraa.co. We're happy to help!